Terms And Conditions
Introduction
Mindelphi Private Limited, a private limited company incorporated under the Companies Act, 2013, having its registered office at 80, Gupta Colony, Palam Vihar, Gurgaon, Haryana, India (hereinafter referred to as “Mindelphi” or the “Company”, “Corporates”, “Business”, “End User(s)”) provides comprehensive employee wellness services, directly and in collaboration with third-party service providers.
These Terms and Conditions (“Terms”) govern the access and usage of Mindelphi’s website, services, and other official channels (collectively referred to as “Channels”) by the user (“User”, “You”). By accessing or availing Mindelphi’s services, You agree to be bound by these Terms, along with our Privacy Policy and other applicable policies.
Definition
- User / You / Client Company: Any individual, employee, organization, or entity availing services from Mindelphi.
- Partner Companies: Third-party service providers collaborating with Mindelphi to provide specialized wellness services.
- Services: Includes all wellness offerings such as medical consultations, mental health support, and other assistance services provided directly or via Partner Companies.
Eligibility to Use
Users must be 18 years or older and possess the legal capacity to enter into a contract. In case of minors seeking to avail services, consent from a parent or legal guardian is mandatory. We reserve the right to terminate accounts found in violation of this provision.
Engagement with Partner Companies
Mindelphi’s Collaboration with Partner Companies
Mindelphi collaborates with carefully selected third-party service providers (“Partner Companies”) to enhance and deliver specialized wellness services. These services may include, but are not limited to:
- Employee wellness programs
- Medical consultations
- Mental health counseling
- Assistance services
Scope of Services Provided by Partner Companies
Client Companies acknowledge that certain services offered by Mindelphi may be partially or entirely delivered by Partner Companies. Mindelphi ensures that all Partner Companies operate under industry-standard practices and adhere to applicable legal and regulatory frameworks.
Responsibility and Liability
While Mindelphi facilitates access to Partner Companies, the execution, delivery, and performance of those services rest solely with the respective Partner Companies. Mindelphi shall not be liable for:
- Errors, omissions, or failures by Partner Companies
- Delays or disruptions in services offered by Partner Companies
- Damages arising due to service delivery from Partner Companies
Any issues or disputes regarding services provided by Partner Companies must be addressed directly by the Client Company with the respective Partner Company.
Modification of Partner Relationships
Mindelphi reserves the right to add, modify, or discontinue partnerships with Partner Companies at its sole discretion. Any major changes affecting service delivery will be communicated to the Client Company through official channels.
Data Sharing with Partner Companies
In order to deliver services effectively, Mindelphi may share relevant data of Client Companies and employees with Partner Companies. All data sharing:
- Will be in accordance with Mindelphi’s Privacy Policy
- Will be limited to the minimum data necessary for service provision
- Will comply with applicable data protection laws and regulations
Client Company Obligations
Client Companies engaging with Mindelphi agree to:
- Inform their employees about the involvement of Partner Companies in service delivery
- Clearly communicate the terms under which such services are provided
- Obtain necessary employee consents for data sharing, as may be required under applicable law
Failure to comply with these obligations may result in service limitations or legal liability for the Client Company.
User Obligations and Responsibilities
Users shall:
- Provide accurate, current, and complete information
- Not misuse or exploit the platform or services in any unauthorized manner
- Refrain from violating applicable laws or attempting to gain unauthorized access to the system
Mindelphi reserves the right to suspend or terminate accounts in case of non-compliance, misrepresentation, or any fraudulent activities.
User Name and Password
Each user will be issued unique login credentials. Users are responsible for maintaining the confidentiality of their credentials and for all activities carried out using their account. In case of unauthorized use, the User must:
- Notify Mindelphi immediately
- Change their password without delay
Acceptance of Terms
By using Mindelphi’s Channels or Services, you confirm your acceptance of these Terms. If you disagree with any part of these Terms, you must refrain from using our Services.
Right to Modify Terms and Conditions
Mindelphi reserves the right to update or amend these Terms without prior notice. Users are encouraged to periodically review the Terms. Continued use of the Services implies acceptance of the updated Terms.
Limitation of Liability
To the fullest extent permissible by law, Mindelphi shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:
- Loss of data
- Service interruptions
- Errors from Partner Companies
Mindelphi’s total liability in any matter shall not exceed INR 1,000.
Indemnification
Users agree to indemnify and hold Mindelphi harmless against any claims, losses, damages, liabilities, or legal fees arising from:
- Breach of Terms
- Misuse of Services
- Non-compliance with applicable laws
Intellectual Property and Content
All content, including text, images, logos, and trademarks on Mindelphi’s platform, is protected under intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
Force Majeure
Mindelphi shall not be held responsible for service failure due to events beyond its control, including, but not limited to:
- Natural disasters
- Technical failures
- Labor unrest
- Government actions
In such cases, Mindelphi may offer refunds or alternatives where applicable, at its sole discretion.
Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts in Gurgaon, Haryana.
Contact Information
For queries, concerns, or legal notices, please contact:
Email: info@mindelphi.com
Address: 80, Gupta Colony, Palam Vihar, Gurgaon, Haryana, India